Product Terms
Effective: 20/01/2022
This site is owned by The Course Mentors Pty Ltd
By using the Site or Service and/or ordering a Digital Product from the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.
OVERVIEW
The term “the Site” refers to thecoursementors.com, thecoursementors.getlearnworlds.com/ and all online sites connected to The Course Mentors.
This Site is owned and operated by The Course Mentors Pty Ltd [ABN 67 656 458 178],(referred to in these terms as “The Course Mentors”, “we”, “us”, and “our”).
The Course Mentors provides a website where users can read articles and where users may purchase online courses ("Courses") and/or digital products (“Digital Products”).
The term “User”, “You” and “You’re” refers to site visitors, blog readers, students, subscribers and any other users on the Site.
By accessing this Site, accessing or purchasing any products or services, you must be over 18 years of age and have the legal capacity to enter into a legally binding contract; have read and accepted these Terms; and will comply with these Terms.
Please take the time to read the Terms that apply to your use of our Courses and Digital Products, accessible via our Site. These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).
ACCESS TO COURSES INCLUDING DIGITAL PRODUCTS
As at 20/01/2022 there is one online course product in operation.
By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site By Us, whether made available for purchase or not, you are taken to accept our Terms.
Upon joining a course offered by The Course Mentors, you will receive access to a members' only portal through a secure login using an email and password and a link. You agree to not share your login credentials or the secure link with anyone for any reason. You will not share your username and password with any person who did not pay for access to this program. You also agree that you will not sell access to this site and will not sell any of its content without written permission.
Use of content is for your own personal, non-commercial use. You may not distribute content, print multiple copies, or use the content for public display or performance unless otherwise stated.
Your selected Course commences when your application has been accepted by Us and You pay the price as displayed on our Site and in accordance with these Terms. We may review and approve or deny your application at our sole discretion. Your selected Course continues until terminated in accordance with these Terms.
Course access is for 7 months from relevant course start date. Access to Welcome Materials may be granted up to one month prior to course start date.
You may sign up for the applicable Course using the online application form located on our Site. You will need to make an account in order to access the selected Course. You are solely responsible for maintaining the security of this account by protecting your password and account information and maintaining the accuracy of the information provided in this account.
You will pay us the fees in full upfront or by instalment payments (if applicable) over the term of the Course selected by electronic funds to an account nominated by us or by any other method nominated by us, and on or before the date that the fees become due.
The fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed or you have changed your mind, except as set out below.
ENTITLEMENTS, BENEFITS
During your selected Course, we will provide you with certain entitlements, in our sole discretion, that may include but are not limited to video, workbooks, and live sessions. You consent to receive electronic communication including by email or announcement, including but not limited to communications for the Courses or of marketing purposes.
You are granted access to the selected Courses until such time as these Terms are terminated or the selected Course is taken down. If the selected Course is taken down, we will provide you with [30] days’ notice.
During your selected Course, you may also be invited to participate in our online group. In order to be admitted and retain access to the online group, you will be required to comply with the online group rules, including the rules provided by the platform which hosts the group. If you breach the online group rules, your access will be revoked and depending on the severity of your breach of the rules, your Course may also be cancelled. We reserve the right to cease this group with [14] days’ notice.
We are committed to providing a high standard of service. If you have any concerns or are dissatisfied with the service you have received and wish to raise a complaint, then please submit your complaint through our Contact Us Form, which can be accessed at thecoursementors.com/contact.
COMPLAINTS PROCEDURE
Any complaint submitted in accordance with the terms must include the following information at a minimum:
- Your name;
- the email address you used to apply for the Course;
- details of your concern or complaint;
- details of what you would like us to do to resolve the matter; and
- copies of any relevant correspondence.
We will provide you with an acknowledgement of your complaint within 5 business days of receipt. We will aim to resolve your complaint within 14 business days of receipt. If we are unable to address the complaint within 14 business days, we will write to you to explain what is happening with your complaint.
PRICES AND PAYMENT
Payment for all Products will be in USD (United States Dollars) unless otherwise specified.
All prices are as outlined on the Site and are inclusive of any Australian Goods and Services Tax (GST) (if applicable). The prices indicated on the Site may change at any time, by our sole discretion and without notice. If you have purchased one of our Courses or digital products, it will be charged at the price at the time your order is validated.
Failure to pay does not cancel your payment obligation. If we cannot collect your monthly payment, your access will be cancelled by us and an outstanding balance will be placed on your account. You are responsible for all outstanding balances whether or not you maintain an active student status. You are responsible for the completion of all payment plans associated with your purchase of any Course and/or Digital Product. We will seek recovery of any monies remaining unpaid via a Collection Agency.
We reserve the right at any time to modify or discontinue any or all of the Courses without notice at any time. We shall not be liable to you for any modification, price change, suspension or discontinuance of the program, course, product and/or service that forms part of the Courses.
We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
You hereby authorise The Course Mentors to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including legal fees and costs, on any outstanding balance.
In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.
REFUNDS, CANCELLATIONS AND RETURNS
Due to the digital nature of our Courses, we do not offer a refund except where required by Australian Consumer Law, therefore the onus is on you to read the product page, terms and conditions thoroughly. Should you wish to request a refund for the a Digital product or course outlined below that accept refunds under circumstances, please email hello@thecoursementors.com outlining the reasons for your refund request.
Digital downloads: No refunds.
The Online Course School: Within 21 days of purchase date, if work has been completed and you do not feel that you have received value, AND you can prove that you have completed and submitted the work, attended any live sessions scheduled prior to refund request, watched the lessons and implemented the work in this time.
We will inform you within 14 days of receipt of your request whether a refund is applicable. Where we have determined that a refund is due, we will organise prompt payment via our payment provider. Any refund granted will be on a pro-rata basis and subject to cancellation fees, relevant payment processing fees and international transaction fees. Where a refund has been agreed, all access to the Course will cease and you must immediately cease using any material provided to you as part of the Course and destroy any copies of such material.
If cancellation is requested and granted you agree to forfeit your allocated place in the relevant intake. Upon cancellation course access will be revoked with the exception of any and all Welcome Materials. If cancellation is granted, you have 12 months from your original start date to join a future intake and 7 months access to course materials and support thereafter. All intake dates are determined solely by The Course Mentors and are available upon request.
Places in any Course are accepted in limited numbers and by application therefore places are non-transferable.
DISCLAIMER - NO GUARANTEES
Our role is to support and assist you in reaching your goals, we cannot guarantee that undertaking any coaching, participating in any of the Courses will ensure success. Any success you gain will be dependent on your own efforts, commitment, motivation and intent to follow through. Under no circumstances, can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s individual success is completely dependent on their background, dedication, drive and motivation to succeed as well as many other additional factors. You acknowledge and agree that when you purchase any of the Courses or participate in any Courses, that results may vary as there are too many variables to guarantee success. Any client reviews, statements or examples advertised or available on our Site or via any content we communicate with you (including any newsletter, social media or other advertising), are merely examples of what can be possible.
TESTIMONIALS AND REVIEWS
On our Site, we present real-life examples and insights of other people’s experiences for illustration purposes only and any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future users of our Courses will achieve the same or similar results.
As part of the Courses, coaching services may be recorded at our sole discretion, and we reserve the right to utilise these recordings for our business purposes including for purposes such as training staff and marketing purposes. Our use of the recordings will be in accordance with our Privacy Policy and will not incorporate any sensitive information.
DISCLAIMER - INFORMATION AND ADVICE
The information provided in or through our Site and Courses is intended to be for educational purposes only and is made available to you as a means of helping you help yourself. Under no circumstances should the content made available on our Site or our Courses be relied upon as business, financial or legal advice.
By referencing any programs, courses, products or services, the Courses on our Site, including any processes or other information, do not constitute or imply our endorsement, sponsorship or recommendation of the programs, courses, products or services.
You acknowledge and agree that we have not and do not make any representations as to the financial benefits, future income, sales volume or potential profitability or loss of any kind that may be derived as a result of your use of this Site or the Courses.
PERSONAL RESPONSIBILITY
By participating in any Courses or otherwise using our Site, you acknowledge you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgement before applying anything you have gained or learned from your use of this Site, purchase of any Courses, or participation in any Courses, taking into account your own personal circumstances.
INTELLECTUAL PROPERTY
All content provided on the Site and in the Digital Products, including all social media materials, blog posts, free resources, online courses and materials, are the intellectual property of The Course Mentors
You are not permitted to steal our content and/or repurpose it as your own. The content of the Site and the Digital Products are protected by Australian law. You may not modify, publish, transmit, participate in the sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever, any content of the Site or the Digital Products, in whole or in part, without written content.
We reserve the right to immediately remove you, without refund, from any Digital Product you have purchased, and to pursue all available legal remedies against you if you are caught violating this intellectual property policy.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely through electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.
TERMINATION OF COURSE ACCESS
We may terminate your access to the applicable Course with immediate effect if:
a) You do not pay the Course fees when due;
b) You fail to comply with any of the provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms;
c) engaging in conduct injurious or potentially harmful to our reputation;
d) disclosing confidential information without consent.
e) You fail to conform or abide by our applicable rules, policies or procedures;
f) Your actions are contrary to our interests; or
g) We consider that mutual trust and/or confidence no longer exists.
If we terminate your Course, at our sole discretion we may, but are not obliged to, refund any pro-rated balance of the applicable Course fee already paid by you.
ENTIRE AGREEMENT
The Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site constitute the entire understanding and agreement between us and you concerning your use of this Site, and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to this Site and your use of this Site.
GOVERNING LAW AND JURISDICTION
Terms shall be construed in accordance with and governed in all respects by the laws of the State of Queensland, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost-effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the exclusive jurisdiction of the courts of the State of Queensland, Australia
CHANGES TO PRODUCT TERMS AND CONDITIONS
We may amend these Terms of Service at any time, so ensure that you check these terms periodically. All amendments are effective immediately upon notice to you by us posting the new Terms of Service on this Site. Your continued use of the Site and/or Digital Products and Services after a change to the Terms of Service constitutes an agreement by you to abide by and be bound by the amended Terms of Service.
